Refund policy
At Unique Shop, we believe every meaningful gift deserves exceptional care.
Because each item is thoughtfully designed in our signature minimalist style and made to order especially for you, we do things a little differently from traditional retailers. Every order is created just for you after your purchase is placed, helping reduce waste while ensuring each piece receives the attention it deserves.
Your satisfaction is important to us. If something isn't right with your order, we're here to help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Email us at: info@uniqueshopfinds.com
To help us resolve your request as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once your request has been reviewed, we'll gladly arrange a replacement, refund, or another appropriate solution where applicable.
Returns We Cannot Accept
As every item is made specifically for you, we cannot accept returns or refunds for:
- Change of mind
- Buyer’s remorse
- Incorrect size, color, or product selected at checkout
- Orders placed with an incorrect shipping address
- Minor variations in print placement or color caused by different monitor or device settings
- Normal wear and tear or damage occurring after delivery
We kindly encourage you to review your order carefully before completing your purchase.
Order Changes & Cancellations
Because production begins shortly after an order is placed, cancellations or modifications can only be made before production has started.
Once production is underway, we're unable to cancel, modify, or change your order.
If you need assistance, please contact us as soon as possible and we'll do our best to help.
Exchanges
At this time, we do not offer direct exchanges.
If your item arrives damaged, defective, or incorrect, we'll gladly provide a replacement or another appropriate resolution.
Return Shipping
If a return is required, we'll provide complete return instructions before any item is sent back.
Please do not return products without contacting us first, as unauthorized returns may not be accepted.
For many damaged or defective items, a physical return may not be necessary.
Refunds
Once your request has been reviewed and approved, any applicable refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Lost Packages
If your tracking information has stopped updating or your package appears to be lost in transit, please contact us.
We'll work closely with our fulfillment and shipping partners to investigate the shipment and help find the best possible resolution.
Our Made-to-Order Promise
Every order at Unique Shop is created especially for you.
Producing items only after they're ordered allows us to reduce unnecessary waste while creating thoughtful keepsakes that celebrate life's meaningful moments.
Thank you for supporting intentional, made-to-order craftsmanship.
Need Assistance?
If you have any questions about your order or this policy, we're always happy to help.
Email: info@uniqueshopfinds.com
We aim to respond to all inquiries within 1–2 business days.
Thank you for choosing Unique Shop.