Refund policy
Thank you for shopping with Unique Shop!
This return and refund policy applies to customers in Canada and the United States only.
📦 Returns
We accept returns within 30 days of receiving your order if:
❌ The item is defective, damaged, or incorrect
📸 You provide a photo or video of the issue as proof
📦 The product is unused, in its original condition and packaging
🔄 Returns are accepted for both defective and non-defective items, provided they meet the above conditions
🚚 Return Shipping
- Return shipping is free for defective/damaged/incorrect items.
- For non-defective items (e.g., change of mind, wrong size/color), the customer is responsible for return shipping costs.
📧 Please contact us at info@uniqueshopfinds.com before returning any item.
🚫 Non-Returnable Items
🏷️ Clearance or final sale items
🧴 Personal care products (for hygiene reasons)
❗ Items without proof of issue or outside the 30-day window
📦 Damaged Products
- If your package arrives badly damaged, we offer a full refund or a replacement at no cost.
- If your package arrives partially damaged (e.g., minor scratches, small defects), we may offer a partial refund or replacement.
- For fragile items, we recommend requesting a refund in case of severe damage.
- CJ cannot offer refunds for damaged packaging boxes due to international shipping handling.
- You must report damage or open a dispute within 30 days of delivery.
🔁 Replacements & Resends
If your product arrives damaged or is lost in transit, we will resend a replacement at no cost, provided:
⏰ You contact us within 7 days of delivery
📸 You provide valid proof of the issue (photos or video)
💰 Refunds
A refund will be issued only if:
❌ A replacement cannot be provided
📦 The product is out of stock
✅ The issue meets our return criteria above
💳 Refunds are processed to your original payment method within 5–10 business days, depending on your bank.